It’s one thing for a company to claim how great their product or service is. It’s another for the customers to agree. That’s why Schorp Group is dedicated to customer success, ranging from onboarding resources to dedicated partner teams and annual user group meetings.

1. Onboarding resources that drive success

We understand that an unfortunate amount of CMMS implementation efforts fail. A driving force behind CMMS success is user adoption, which starts with the onboarding phase.

When you sign up for Schorp Group you’re greeted with a dedicated customer success manager from day one. Your manager works with you from the initial product implementation throughout the adoption phase to help answer questions and iron out any issues. You’ll work together through a six-step implementation strategy tailored to every new customer, rather than a one-size-fits-all approach.

Once the initial implementation is complete, we offer our customers, an on-demand training hub and continue customer support.

2. Ongoing support for lasting relationships

Our training resources don’t end in the onboarding phase. We want to build lasting relationships with our customers and help guide them through the entire CMMS process.

We understand that issues happen. That’s why we have a set goal to respond to online, phone and email inquiries within 60 minutes during business hours. Our support team wants to answer your questions quickly, so you can manage your workload and not your software.

Plus, our growing partner network allows our customers to leverage best-of-breed solutions with our software.

Contact Joe  Schoeman and the Schorp  Group  Team for more information.